Shipping built around parts that need careful handling.

Shipping timeline

Orders move from paid to fulfillment review, packing, carrier handoff, shipped, delivered, or exception. Tracking appears on the buyer order timeline once a carrier number is assigned.

• Launch carriers may include FedEx, UPS, DHL, or Uber Freight depending on size and route.
• Labels and freight quotes are handled manually first so operations can choose the safest and most cost-effective option.
• Shipping insurance remains an operations decision based on part value, carrier, and shipment type.

Issue window — 7 days after confirmed delivery

Report any issue within 7 days of confirmed delivery. Used parts are conditionally returnable within this 7-day window. After 7 days the order is considered accepted.

• Confirmed delivery is the carrier-confirmed delivery date on the order timeline.
• Used parts: returnable within 7 days when the issue is reported in the window and the part is returned in the received condition.

Who pays return shipping

When the issue is a KICKBACK fault — a listing error or shipping damage — KICKBACK covers shipping both ways. For a non-defective change-of-mind return the buyer is responsible for return shipping and a restocking fee may apply.

• KICKBACK fault / listing error / shipping damage: KICKBACK covers shipping both ways.
• Non-defective return: a 10% restocking fee may apply.

Refunds

Refunds are issued after the returned part is received and inspected. Once inspection passes, the refund is processed within 24 hours to the original payment method.

Warranty

KICKBACK parts carry no manufacturer warranty. The only warranty is a limited listing-accuracy warranty: the part matches the listing description, condition, and fitment notes shown at purchase. Activate it by scanning the included warranty QR code within 48 hours of delivery.

Seller payout hold

Seller payouts are held for 7 days after confirmed delivery so any delivery issue can be resolved before funds are released.

Final sale

Final-sale terms are pending and will be published once the US team confirms the exact wording. Until then, the 7-day issue window above applies to all orders.

Delivery inspection

Buyers should inspect packaging and part condition promptly, keep photos of any shipping damage, and contact support with the order ID and checkout email.